Game problem

[krook]

Hey I recently got a problem with my game.
Everytime I start it I can play it for 5 min or so but then it just craches. what should I do? I havem´t downloaded anything lately so it cant be that
Please help me xoxo L

[caffeinated.joy]

What sort of error message are you getting? The more information you can give us, the better we can help. If your game is generating an error log, you'll find it in My Documents/EA Games/Logs. If you could post it as an attachment we can take a look at it. I suspect it's a matter of memory as it has been with the five other people I've helped with this problem in the past 24 hours, but it's safer not to assume. Also, could you please let us know what you have on your computer (processor, video card, RAM, hard drive...that stuff)?

[krook]

The game turnes it self of after a while, the sims stop moving and then the whole screen gets black and then it turnes the game off.
I´m not sure what to be looking for in the "logs" map, I see that there is some files named "ObjectError_N001_t12744.txt" , "AppErrors.log" and "AppWarnings.log" I´m not sure what else there is to say? please let me know if there is anything else you have to know before you can help me

[caffeinated.joy]

Is there a file in there that looks something like Sims2Exception 2008.02.05 06.02.15.txt? That's what would help. Or, you could just zip a copy of your entire log file for me to look at it. I'll know what I need to see. Now, if you could answer the second half of my previous post:

Also, could you please let us know what you have on your computer (processor, video card, RAM, hard drive...that stuff)?

[krook]

Is there a file in there that looks something like Sims2Exception 2008.02.05 06.02.15.txt? That's what would help. Or, you could just zip a copy of your entire log file for me to look at it. I'll know what I need to see. Now, if you could answer the second half of my previous post:

No I only have til  Sims2Exception 2008.02.04 18.12.26.txt.

I have alot on my computer but nothing that hasnt been there before when the game worked, I´m not really sure I understand what you want you need to know is on my computer, sorry.

[caffeinated.joy]

I said "something like", krook. I gave you those numbers as a reference point so you would have an idea what to look for. Attach the one you have to your next reply and I'll take a look.

Now, I've already told you what I need to know about your computer.

What processor do you have? For example, I have an AMD 2.7 ghz dual-drive
What graphics card do you have? For example, I have the ATI 1950xt
How much space is on your hard drive? For example, I have a 250 gb hard drive
How much RAM do you have? For example, I have 2gb of RAM

I really don't know how much more straight-forward I can be.

[krook]

Here is what that text on Sims2Exception 2008.02.04 18.12.26.txt. said.

Exception time: 02/04/2008, at 18:12:50.
Exception code: 0xC0000094 (-1073741676) INT_DIVIDE_BY_ZERO.
Current thread ID: 3984 (0x00000f90).
Version information:
Application/module path: C:\Program\EA GAMES\The Sims 2 Ã…ret runt\TSBin\Sims2EP5.exe
Application/module version name: The Sims 2 EP5
Application/module version: 1.7.0.151
System version: Windows NT 5.1
System memory: 512 Megabytes total, 32 Megabytes free.
Application/module configuration: ReleaseSRT


Extra Exception Data:

Shutdown: 0
HostName: Linnéa
MemoryUsage: 580056K
Neighborhood Name: Simska Akademien
Neighborhood Prefix: N001
Lot Name: One Tree Hill
Family Name: One Tree Hill
Extra Exception Data End:

Exception module:  C:\Program\EA GAMES\The Sims 2 Ã…ret runt\TSBin\Sims2EP5.exe.
Exception address: 0x0051d3c1. Section:Offset: 0x01:0x0011c3c1.

Registers
   EAX: 00000000
   EBX: 00000000
   ECX: 00000000
   EDX: 00000000
   ESI: 0fcc9a88
   EDI: 2d13d3e5
   CS:EIP: 001b:0051d3c1
   SS:ESP: 0023:0013f818  EBP:0013f824
   DS:0023  ES:0023  FS:003b  GS:0000
   Flags: 00210202

Loaded Modules
   Address          Size Module             Path
   ----------------------------------------------------------------------------------------------
   0x00400000   16990208 Sims2EP5.exe       C:\Program\EA GAMES\The Sims 2 Året runt\TSBin\Sims2EP5.exe
   0x7c900000     729088 ntdll.dll          C:\WINDOWS\system32\ntdll.dll
   0x7c800000    1019904 kernel32.dll       C:\WINDOWS\system32\kernel32.dll
   0x77dc0000     700416 ADVAPI32.DLL       C:\WINDOWS\system32\ADVAPI32.DLL
   0x77e70000     593920 RPCRT4.dll         C:\WINDOWS\system32\RPCRT4.dll
   0x77f10000     290816 GDI32.DLL          C:\WINDOWS\system32\GDI32.DLL
   0x7e360000     589824 USER32.dll         C:\WINDOWS\system32\USER32.dll
   0x77bf0000      32768 VERSION.DLL        C:\WINDOWS\system32\VERSION.DLL
   0x4fd10000    1728512 D3D9.DLL           C:\WINDOWS\system32\D3D9.DLL
   0x6df20000      24576 d3d8thk.dll        C:\WINDOWS\system32\d3d8thk.dll
   0x77c00000     360448 msvcrt.dll         C:\WINDOWS\system32\msvcrt.dll
   0x76b30000     188416 WINMM.dll          C:\WINDOWS\system32\WINMM.dll
   0x76370000     118784 IMM32.DLL          C:\WINDOWS\system32\IMM32.DLL
   0x75bf0000     135168 MSVFW32.DLL        C:\WINDOWS\system32\MSVFW32.DLL
   0x7c9c0000    8491008 SHELL32.dll        C:\WINDOWS\system32\SHELL32.dll
   0x77f60000     483328 SHLWAPI.dll        C:\WINDOWS\system32\SHLWAPI.dll
   0x5d5b0000     630784 COMCTL32.dll       C:\WINDOWS\system32\COMCTL32.dll
   0x73b20000      94208 AVIFIL32.DLL       C:\WINDOWS\system32\AVIFIL32.DLL
   0x774d0000    1298432 ole32.dll          C:\WINDOWS\system32\ole32.dll
   0x77bd0000      86016 MSACM32.dll        C:\WINDOWS\system32\MSACM32.dll
   0x77110000     569344 OLEAUT32.DLL       C:\WINDOWS\system32\OLEAUT32.DLL
   0x71aa0000      94208 WS2_32.DLL         C:\WINDOWS\system32\WS2_32.DLL
   0x71a90000      32768 WS2HELP.dll        C:\WINDOWS\system32\WS2HELP.dll
   0x73ee0000     376832 DSOUND.DLL         C:\WINDOWS\system32\DSOUND.DLL
   0x62f00000      36864 LPK.DLL            C:\WINDOWS\system32\LPK.DLL
   0x75530000     438272 USP10.dll          C:\WINDOWS\system32\USP10.dll
   0x773c0000    1060864 comctl32.dll       C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
   0x77b30000     139264 Apphelp.dll        C:\WINDOWS\system32\Apphelp.dll
   0x66700000    1302528 ~df394b.tmp        C:\DOCUME~1\LINNAK~1\LOKALA~1\Temp\~e5.0001.dir.0001\~df394b.tmp
   0x5b270000     229376 uxtheme.dll        C:\WINDOWS\system32\uxtheme.dll
   0x746f0000     307200 MSCTF.dll          C:\WINDOWS\system32\MSCTF.dll
   0x751a0000     188416 msctfime.ime       C:\WINDOWS\system32\msctfime.ime
   0x59f50000     659456 DbgHelp.dll        C:\WINDOWS\system32\DbgHelp.dll
   0x76be0000      45056 psapi.dll          C:\WINDOWS\system32\psapi.dll
   0x76ed0000     245760 rasapi32.dll       C:\WINDOWS\system32\rasapi32.dll
   0x76e80000      73728 rasman.dll         C:\WINDOWS\system32\rasman.dll
   0x60940000     344064 NETAPI32.dll       C:\WINDOWS\system32\NETAPI32.dll
   0x76ea0000     192512 TAPI32.dll         C:\WINDOWS\system32\TAPI32.dll
   0x76e70000      57344 rtutils.dll        C:\WINDOWS\system32\rtutils.dll
   0x76c20000     188416 WINTRUST.dll       C:\WINDOWS\system32\WINTRUST.dll
   0x77a70000     610304 CRYPT32.dll        C:\WINDOWS\system32\CRYPT32.dll
   0x77b10000      73728 MSASN1.dll         C:\WINDOWS\system32\MSASN1.dll
   0x76c80000     163840 IMAGEHLP.dll       C:\WINDOWS\system32\IMAGEHLP.dll
   0x72cf0000      36864 wdmaud.drv         C:\WINDOWS\system32\wdmaud.drv
   0x72ce0000      32768 msacm32.drv        C:\WINDOWS\system32\msacm32.drv
   0x77bc0000      28672 midimap.dll        C:\WINDOWS\system32\midimap.dll
   0x73eb0000      16384 KsUser.dll         C:\WINDOWS\system32\KsUser.dll
   0x20000000    2924544 xpsp2res.dll       C:\WINDOWS\system32\xpsp2res.dll
   0x0ffd0000     163840 rsaenh.dll         C:\WINDOWS\system32\rsaenh.dll
   0x769b0000     733184 userenv.dll        C:\WINDOWS\system32\userenv.dll
   0x77fe0000      69632 secur32.dll        C:\WINDOWS\system32\secur32.dll
   0x75f20000      77824 cryptnet.dll       C:\WINDOWS\system32\cryptnet.dll
   0x76f50000     184320 WLDAP32.dll        C:\WINDOWS\system32\WLDAP32.dll
   0x4d550000     360448 WINHTTP.dll        C:\WINDOWS\system32\WINHTTP.dll
   0x722a0000      20480 SensApi.dll        C:\WINDOWS\system32\SensApi.dll
   0x76fc0000     520192 CLBCATQ.DLL        C:\WINDOWS\system32\CLBCATQ.DLL
   0x77040000     819200 COMRes.dll         C:\WINDOWS\system32\COMRes.dll
   0x4f5c0000    2125824 dxdiagn.dll        C:\WINDOWS\system32\dxdiagn.dll
   0x74ec0000      32768 wbemprox.dll       C:\WINDOWS\system32\wbem\wbemprox.dll
   0x75260000     225280 wbemcomn.dll       C:\WINDOWS\system32\wbem\wbemcomn.dll
   0x74ea0000      57344 wbemsvc.dll        C:\WINDOWS\system32\wbem\wbemsvc.dll
   0x75670000     483328 fastprox.dll       C:\WINDOWS\system32\wbem\fastprox.dll
   0x76060000     413696 MSVCP60.dll        C:\WINDOWS\system32\MSVCP60.dll
   0x76790000      77824 NTDSAPI.dll        C:\WINDOWS\system32\NTDSAPI.dll
   0x76f10000     159744 DNSAPI.dll         C:\WINDOWS\system32\DNSAPI.dll
   0x73730000     299008 ddraw.dll          C:\WINDOWS\system32\ddraw.dll
   0x73b90000      24576 DCIMAN32.dll       C:\WINDOWS\system32\DCIMAN32.dll
   0x6dea0000     462848 D3DIM.DLL          C:\WINDOWS\system32\D3DIM.DLL
   0x60000000     360448 ijl15.dll          C:\Program\EA GAMES\The Sims 2 Året runt\TSBin\ijl15.dll

Call stack:
0x0001:0x0011c3c1 C:\Program\EA GAMES\The Sims 2 Ã…ret runt\TSBin\Sims2EP5.exe GZDllGetGZCOMDirector() + 1106450
0x0001:0x000ee929 C:\Program\EA GAMES\The Sims 2 Ã…ret runt\TSBin\Sims2EP5.exe GZDllGetGZCOMDirector() + 919418
0x0001:0x000eefb3 C:\Program\EA GAMES\The Sims 2 Ã…ret runt\TSBin\Sims2EP5.exe GZDllGetGZCOMDirector() + 921092
0x0001:0x000ef53e C:\Program\EA GAMES\The Sims 2 Ã…ret runt\TSBin\Sims2EP5.exe GZDllGetGZCOMDirector() + 922511

Stack data: (ESP is 0x0013f818)
0x0013f698   00000000 00555585 04400000 00000000 00000000 00000088 04400000 00000000
0x0013f6b8   04040000 00000000 00000000 00000000 00000000 00004940 00000000 00000000
0x0013f6d8   2f000000 00000000 33040000 00000000 00000000 00c04140 00000000 00000000
0x0013f6f8   3d006701 ebfeebfe e9fedffe edfee1fe 5a005400 55005600 54005600 55005600
0x0013f718   5b005400 55005600 55005600 55005600 0000f00f 00004940 00000000 00000000
0x0013f738   2200e501 8ef84e10 21005e00 8df84e10 00000000 01000000 08554c03 00000000
0x0013f758   0890be02 30df4407 6d05917c 68df4407 c4df4407 340000c0 186e1900 0080fa7f
0x0013f778   c8de4407 20071000 c221937c acde4407 5819fa07 00000000 00000900 19000200
0x0013f798   35080000 18008600 34080000 1e000000 01000000 4019fa07 68df4407 0890be02
0x0013f7b8   8cdf4407 6d05917c 18000000 40000000 340000c0 00000000 92d5907c cc6bdc77
0x0013f7d8   30070000 02000000 30e04407 d043f677 ffff0000 7ce04407 04000000 02000000
0x0013f7f8   70eb4407 f8949c7c dd43f677 f8949c7c 04000000 00000000 7ce04407 30070000
0x0013f818   00000000 00000000 a8cc6836 8cfb1300 29f94e00 00000000 00000000 009acc0f
0x0013f838   00000000 10fa0237 a8cc6836 34f81300 00000000 78fa1300 18ee907c 3807917c
0x0013f858   ffffffff 3207917c 9615917c eb06917c 94894e0e dc000000 00000000 00b06826
0x0013f878   7431710e 906ace36 70f81300 00000000 b4fa1300 18ee907c 3807917c ffffffff
0x0013f898   3207917c 10f01237 eb06917c 08c0c838 6002e001 00000000 10f01237 34f91300
0x0013f8b8   5115ee01 7f15ee01 c4f81300 0000c903 03000000 0000c903 6002e001 00000000
0x0013f8d8   a85b3c36 00fa1300 c0bdd935 0c000000 7801e001 08d2d935 683fc735 0000c903
0x0013f8f8   18522227 6fd76a00 10d2d935 80449136 0010ed35 0c000000 7801e001 58693936
0x0013f918   28f91300 00000000 00b06826 34f91300 60693936 b8cde335 b0cde335 0c000000
0x0013f938   7801e001 280ce001 50f91300 00000000 c805917c 5cf91300 00000000 50c9ff37
0x0013f958   604d6925 28fa1300 5105917c 280ce001 78f91300 00000000 c805917c 84f91300
0x0013f978   00000000 c805917c f84be436 50fa1300 5105917c 280ce001 6d05917c 00000000

Instruction data: (EIP is 0x0051d3c1)
0x0051d341   f1 57 8d 4e f8 e8 ee ef ff ff 8b 5d 08 3b 5e 74 bf e5 d3 13 2d 7d 27 8b 46 08 85 c0 74 1d 80 7d
0x0051d361   0c 00 74 17 8d 4e f8 f7 d9 53 1b c9 23 ce 51 57 6a 03 50 8d 4e f8 e8 36 dc ff ff 8b 5e 74 3b 5e
0x0051d381   70 7e 27 8b 46 08 85 c0 74 1d 80 7d 0c 00 74 17 8d 4e f8 f7 d9 53 1b c9 23 ce 51 57 6a 03 50 8d
0x0051d3a1   4e f8 e8 0a dc ff ff 8b 5e 70 8b 4e 78 85 c9 74 0a 8b 46 6c 99 f7 f9 8b c8 eb 02 33 c9 8b c3 99
0x0051d3c1   f7 f9 8b f9 f7 df 1b ff 23 fa 2b df 39 5e 64 75 0d 80 be 8b 00 00 00 00 0f 85 9a 01 00 00 80 7d
0x0051d3e1   10 00 c6 45 0b 00 0f 84 05 01 00 00 83 be 80 00 00 00 00 0f 84 f8 00 00 00 80 be 8b 00 00 00 00
0x0051d401   0f 84 eb 00 00 00 8d 7e 28 8b cf c6 45 0b 01 e8 16 26 8e 00 84 c0 0f 84 88 00 00 00 8b be 84 00
0x0051d421   00 00 8d 4e 28 e8 e0 28 8e 00 85 c0 89 45 10 db 45 10 7d 06 d8 05 d4 fc 14 01 8b 86 80 00 00 00

I dont know what processor I have or graphic card.
I have 146 gb on my hard drive
and 2 gb RAM

I hope this help

[pandasan]

If you have 2GB of RAM, it doesn't look like your computer is detecting it.

System version: Windows NT 5.1
System memory: 512 Megabytes total, 32 Megabytes free.

I did some searching on your error message, and what I found on some other game boards is that the Exception code: 0xC0000094 (-1073741676) INT_DIVIDE_BY_ZERO exception code is almost always a RAM issue. You should check that there is not a problem with your RAM or if your OS is capable of detecting it, because it looks to me like your computer isn't detecting your RAM.

[caffeinated.joy]

This line here:

System memory: 512 Megabytes total, 32 Megabytes free

Reads to me like you only have 512 mb ram on your computer and not 2 gb. Therein lies your problem, Krook. The game needs 512 mb of free ram to run the game, and with background tasks and such you've only got 32 mb free.

To find out your graphics card, click on Start, then run. Type in dxdiag and hit enter. Right in the front, fourth line from the bottom, is your processor information. Right under that, you'll see the memory (ram) that your OS is recognizing. Now, if you click the display tab, you'll see all the information about your graphics card.

If you know for sure you have 2gb of RAM installed on your computer, there are a few reasons why it's not being recognized. Either it's installed wrong, or you have some bad RAM and need to replace it.

[krook]

Yeah I saw that also, so I bought a 1 gb today and it works just fine now, thansk for your help

[caffeinated.joy]

I'm glad you got it working.

[krook]

Well I was wrong!
I started playing it and it all worked fine and now it crashed so i restarted it but the same thing happend? I have the RAM 1gb now so i dont know what the problem is?

[caffeinated.joy]

Pull out your downloads folder and see if the game works. If it does, then it's something in there that's causing the problem and you'll have to weed through the folder to find the one that's causing it. Also, try deleting your cigen.package, accessories.cache and thumnails.cache. They can something get corrupted. The game will regenerate them, so don't worry. It would also be worth your while to make sure your drivers are updated.

One more thing...did you replace your ram or add to it? If you just added to it and kept the other stick in there, try removing the old ram and just running with the new. It could be your old ram is bad.

[krook]

Is it enough just inaktivat the downloaded files or do I have to erase them all?

[caffeinated.joy]

You don't have to delete the file. Drag it out of the Sims 2 folder and put it somewhere else, like your desktop. What about the ram? Did you remove the old ram and replace it with the new ram or did you just add to the ram you have?